Subscription and Refund Policy

Effective Date: November 1, 2024

Subscription Terms

By purchasing TotalCare PC, you enter into a subscription agreement for a predefined term, typically three months, as specified during the purchase process. Your subscription will automatically renew at the end of each term for the same duration unless you cancel prior to the renewal date.

Automatic Renewal and Notification

We will send email notifications 14 and 3 days before your subscription's renewal date to inform you of the upcoming renewal and associated charges. These notifications will be sent to the email address you provided during purchase.

Cancellation Policy

To avoid charges for the next subscription term, you must cancel your subscription before the renewal date. You can cancel at any time by contacting our support team at [email protected].

Refund Policy

We are committed to providing high-quality software and services. If you encounter issues with TotalCare PC, please contact our support team for assistance. If we cannot resolve your issue, you may request a refund within 30 days of your original purchase or subscription renewal.

To request a refund, please email [email protected] with your full name, email address used during purchase, and order number. We may ask for additional information to process your request.

Refunds are typically processed within 1 to 3 business days after approval. Please note that it may take additional time for the refund to appear in your account, depending on your bank's processing times.

Contact Information

For any questions or concerns regarding this policy, please contact us at:

Ecom Catalyst Ltd
432a Edgware Road
W2 1EG
London, United Kingdom
Email: [email protected]

By purchasing and using TotalCare PC, you agree to this Subscription and Refund Policy.